Troubleshooting
Help with crashes, freezes, loading problems and unexpected app behaviour.
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Support Center
Help for NivAk Technologies apps.
Find answers to common questions, troubleshoot app issues, understand privacy and data controls, and contact support when you need additional help.
Help Topics
Start with the area that matches your issue.
Installation & Updates
Find help with installing apps, accessing testing versions and receiving available updates.
View installation helpPrivacy & Data
Learn where to find privacy information and how app data can be managed or deleted.
View privacy help
General App Support
Common questions across NivAk Technologies apps.
What should I do if an app crashes or freezes?
Close and reopen the app, restart your device and confirm that you are using the latest available version. If the problem continues, contact support with the app name and the steps that caused the issue.
Why is a feature unavailable?
Feature availability may depend on the app version, development or testing stage, internet connection, region, device compatibility or temporary service availability.
Why is an app running slowly?
Restart the app and device, close unnecessary background apps and confirm that enough storage and memory are available. Updating Android and the app may also help.
Why are online features not working?
Confirm that your internet connection is working. Temporary problems with Google, Firebase, advertising or other online services can also affect supported features.
Why are advertisements or rewards not loading?
Advertising and rewarded features may depend on internet connectivity, region, privacy settings and advertising provider availability. Ads and rewards may not always be available.
How do I report a problem?
Contact support and include the app name, Android version, device model, app version, a clear description of the issue and screenshots where helpful.
Installation & Updates
Installing and keeping apps up to date.
How do I install an app?
Install available NivAk Technologies apps through their official Google Play listing or authorised testing link.
How do I update an app?
Open Google Play, locate the app and install any available update. Testing versions may require the same Google account that was approved for testing.
Why can't I access a testing version?
Closed or internal testing versions may only be available to approved testers using an eligible Google account and the correct testing link.
Privacy & Data
Understand and manage app information.
Where is app data stored?
Data storage differs between apps. Some information may be stored locally on your device while supported online features may use external services. Check the Privacy Policy for the specific app for details.
How can I delete local app data?
On Android, local data can generally be cleared from the app's Storage settings. Clearing app data may permanently remove saved progress, preferences or other locally stored information.
Where can I find an app's Privacy Policy?
App-specific privacy, terms and data-deletion information is available through the relevant product page or legal links provided inside the app.
How do I request deletion of eligible information?
Follow the Data Deletion instructions for the relevant app or contact NivAk Technologies support if additional assistance is required.
Contact Support
Still need help?
Include enough information for us to understand and reproduce the issue. Do not send passwords, banking information or unnecessary identity documents.
Email Support
Send the app name, issue description, device information and screenshots where useful.
[email protected]Contact Page
Use the website contact page for general questions, feedback and other enquiries.
Open Contact Page